ICT Support Engineer (ADELAIDE)

About Land Services SA

Land Services SA are leading property experts in South Australia, offering a range of property transaction and valuation services, property information products, custom data sets, reliable market insights, technology consulting and managed service offerings.

Land Services SA’s datasets are unique, extensive, timely and relate to every property, land transaction and statutory property valuation within the State. We continue to unlock our datasets, leveraging this for performance reporting, investment proposals, mining projects, cost-benefit analysis, research, and the preparation of legal documents, to name a few.

As a trusted partner of the State, Land Services SA deliver highly valued, trusted services to the community, being recognised for creating innovative solutions.

About the Position

The ICT Support Engineer will support the ICT Support Manager to undertake a wide variety of tasks including ICT issue resolution, administering corporate systems (M365, AD, OKTA, etc.), coordination of internal and 3rd party stakeholders, providing assistance to first level ICT support, and providing technical support to other areas of the business.

Main Responsibilities 

The ICT Support Engineer is required to undertake a wide range of activities which may include any or all of the following:

  • Support complex projects to facilitate software development and database administration
  • Work with external partners, including stakeholders, consultants, agencies, and vendors, to ensure optimal technology solutions are delivered to the LSSA business
  • Work effectively with the Support Manager and ICT Support Manager to ensure the quality of LSSA’s ICT services and manage ICT related business risks
  • Monitor day to day ICT services and ensure they are delivered within agreed service levels
  • Provide first level support for enterprise applications including investigating any incidents and their escalation to third parties where required
  • Investigate and resolve problems and incidents, including coordination of internal and 3rd party stakeholders
  • Adhere to relevant ISO 9001 and ISO 27001 Quality and Information Security Management System procedures
  • Ensure quality change control processes (including complex testing and release management) are implemented and maintained in the delivery of ICT services
  • Resolution of issues and incidents related to the delivery of notices, extracts, and reports to the internal and external stakeholders
  • Ensures the organisational culture and ways of working, are aligned with ICT initiatives
  • Perform scheduled system reviews, including user audits for a variety of systems
  • Contribute to a safe, diverse, and healthy work environment free from discrimination and harassment by working in accordance with legislative requirements, equal employment opportunity and departmental human resource policies, including Work Health Safety and Wellbeing requirements.
  • Other duties as required by the ICT Support Manager

Key Competencies 

Stakeholder and People Engagement

Strong inter-personal and respectful engagement with staff and stakeholders

Manages conflicting priorities and expectations to ensure client and LSSA objectives are most effectively met

Ability to work in an agile manner, managing multiple concurrent responsibilities

Takes full ownership of tasks allocated to them, ensuring issues are fully resolved or escalated where required

Experience with an ICT support environment or similar

Problem Solving

Ensures issues are resolved and decisions made using correct data and considers circumstances and organisational needs

Technical Skills and Knowledge

An advanced understanding of technology and a willingness to learn technology concepts, terminology, and apply these concepts within the workplace

Ability to build and apply technical skills or escalate for resolution as appropriate.

Ability to learn and apply the skills required to support technology onboarding and offboarding for staff

Knowledge of / Proficiency in supporting and administering:

  • M365 and Active Directory
  • Microsoft Windows Desktop
  • MS Exchange personal and shared mailboxes
  • MS Office Suite

The following skills would be desirable:

  • Understanding of or certification in ITIL and customer service   principles
  • An understanding of backup systems and software

Communication Skills

Strong verbal and written communication skills

Special Conditions and Essential Requirements

  • Some out of hour's work may be required.

Personal Attributes 

Adaptability: Responds positively to change, easily modifying behaviours or ways of working to suit the circumstances. Remains flexible and open to new ideas and challenges and encourages others to value change.

Collaboration: Actively participates to achieve team goals and organisational strategy. Works with others to achieve better results and forges close relationships and alliances to get things done.

Communication: Clearly conveys information and ideas with different audiences. Is approachable and appropriately voices own opinions; asks open questions to encourage others to clearly express themselves.

Excellence: Focuses on growth, best practice and innovation and is outward looking. Identifies opportunities for growth, ways to improve and how to apply international best practice.

Growth Mindset: Approaches challenges as opportunities to learn and improve. Actively seeks out new skills and training.

Self-Management: Manages oneself and actions to ensure productive relationships and work outcomes. Takes time to reflect on personal and professional impact and takes action to improve outcomes.

Takes responsibility: Sets high standards for self, assuming accountability for successfully completing tasks or projects. Is highly self-motivated and organised, keen to take responsibility to ensure all operational targets are met. Makes good decisions, taking time to gather correct data and not jumping to conclusions or making assumptions.

How to Apply

For further information, please contact Christie O’Brien via email at [email protected] or simply apply now by submitting a covering letter, which demonstrates you have the required skill set and experience we're seeking, together with a copy of your resume.

As part of this recruitment process applicants that are offered a role will be required to consent to a National Crime History check prior to commencement. All enquiries will be handled in confidence.

Our privacy collection statement can be found by visiting our website https://www.landservices.com.au